How can we help?
Answers to the questions our shoppers ask most. Still stuck? Talk to us.
Orders & delivery
How long does delivery take?
Metro Manila orders arrive in 1–3 business days. Provincial addresses take 3–7 business days via our nationwide courier partners. You will get a call or text to confirm the schedule after checkout.
How much is shipping?
Standard shipping is free on every order during the current promo. Bulky items (large appliances, monitors) may carry a handling fee that is shown before you place the order.
How do I track my order?
Log in and open My Orders. Each order shows its current status — Pending, Processing, Shipped, Completed or Cancelled. We update it as your package moves.
Can I change my delivery address after ordering?
Yes, while the order is still Pending. Contact us right away with your order code and the correct address. Once it is Shipped we can no longer redirect it.
Payments
What payment methods do you accept?
Cash on Delivery, GCash, and credit / debit cards. You choose at checkout. For this demo store payments are recorded but not actually charged.
Is it safe to pay online?
Card and e-wallet payments are processed over an encrypted connection. We never store your full card number.
Can I pay part now and part on delivery?
Not at the moment — orders are either fully prepaid or fully Cash on Delivery.
Returns & warranty
What is your return policy?
You may return an unopened item in its original packaging within 7 days of delivery for a refund or exchange. Opened items can only be returned if they are defective.
How do I claim warranty?
All genuine products carry the manufacturer's official warranty. Keep your order receipt (available in My Orders) and bring the unit to the nearest brand service centre, or contact us and we will help coordinate.
My item arrived damaged. What do I do?
Take a photo of the item and the packaging and email us within 48 hours of delivery. We will arrange a free pickup and replacement.
Account
Do I need an account to buy?
You need a free account to add items to your cart and check out, so your orders and wishlist are saved to you.
I forgot my password.
Password reset by email is not enabled on this demo. Contact support and we will set a temporary password for you.
How do I update my details?
Open the “Hi, …” menu at the top right and choose Account & profile. You can change your name, phone and delivery address there.